Get your taxes done using TurboTax

How did you get ahold of someone at the IRS? Every time I call it doesn't even give an option to speak to anyone. It directs you away from that then hangs up. I filed on February 1, got the letter from the IRS at the end of February.  I mailed out all the required paperwork on Feb 27. An entire month before their offices shut down. No update at all. I called turbotax and requested a refund of the $40 I spent and was denied. They know they screwed up. There definitely should be a class action lawsuit against them.  Anyone know anything about that?