6/9/2020: same issue. We filed at the beginning of February, 1040 accepted no issues... never had a problem; direct deposit. Used TurboTax flawlessly for nine years, we've always got out refund within 4 weeks. Now it's "Still processing, a refund date will be provided when available."
Calling to get a live person is impossible. Each option (no matter what you choose) gives this recording: "We're sorry but due to extremely high call volume for this topic, we are unable to answer your call at this time. Please try again on the next business day." Tried calling early in the morning M-F, still got the same message.
