6/9/2020: this method still works as far as the navigation is concerned (with a initial menu variation), but each option (no matter what you choose) gives this recording: "We're sorry but due to extremely high call volume for this topic, we are unable to answer your call at this time. Please try again on the next business day." Tried calling early in the morning M-F, still got the same message. We filed in January, no issues... still no refund.
