Review your spam or junk folder. The email may have been diverted there.
TROUBLESHOOTING:
EMAIL
I didn't get a code:
If you didn’t get a code, check that you have the correct email listed in your account:
- Select Intuit Account in the left-hand menu.
- Under Account Settings in the PROFILE tab, enter or edit your email address.
I still didn't get a code:
Unfortunately, some providers can take as along as 48 hours to release emails they consider spam, or they may experience system-wide outages that cause delays.
- Add do_not_reply@intuit.com to your email contacts list to help prevent Intuit emails from being treated as spam.
- If you can, try using an email address from a different email provider. (See above for how to change addresses in Account Settings).
The code I got isn’t working:
- Request another verification code (resend verification email).
- Leave the window open that asks for the code--closing it will invalidate the code, because the system will think you logged out.
- Open another tab, window or use a different browser to check your email for the code.
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