@ocostich1 wrote:
I got a new download of the program from Intuit, and a new activation code. It was installed and activated and now seems to be able to restart without having to re-enter the activation code. Great, I thought. I had a file I saved with my almost completer Federal and state returns. So I started the program and told it to continue. No joy. Error 190 - it says my Federal return is on this computer so let's get the California forms. I do that and it tells me they are downloaded. I'm taken back to where you are supposed to continue and chose the file to use. Choosing it takes me back to error 190, get state forms. It's an endless cycle. Run as administrator does nothing different. I've now spent likely 50+ hours with this POS. TTax support tries to be helpful but most useless.
Error 190 is produced when the *.tax2019 data file has a state return in it, but the state software is not installed in the program, so it can't open the file. Try this:
- Relaunch TurboTax.
- At the main screen, start a brand new dummy return. To do that, click in the left corner of the TurboTax menubar on FILE, and in the dropdown menu choose New Tax Return.
- Enter just a few minimal things in the Personal Info section. The info can even be fake, like Mickey Mouse and a fake birthdate.
- Then go to the top TurboTax menubar and click the ONLINE menu and in the dropdown choose "Download State."
- Then save the return as something like dummyreturn.tax2019 so you won't confuse it with your real return.
- Then reboot (restart) your computer.
- Then launch TurboTax, and try to open your original *.tax2019 data file.
- If that's successful, you can then delete the dummy return.
- If it was unsuccessful, I'll tell you what I would do next, which is more complicated.
