You may want to clear your cookies and cache and try the import again.
Each browser has a slightly different method for deleting cookies. Choose the browser you're using:
A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).
Here are the official instructions for the most popular browsers:
Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.
If this doesn't work, please reply back, and we will walk you through manual entry.
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