@mikelambeth wrote:
Thanks again. I did a windows 7 o windows 10 upgrade too then i opened the turbo 2019 and it opened but wouldn’t let me make changes; thankfully i had finished my REAL tax return and had submitted it When I tried to open it again it said i had exceeded my sign on attempts. A support person told me to uninstall the turbo tax program and reinstall per a new code she gave me. I was apprehensive about trying that thinking I might lose my completed tax return which would make me “cry”. Any thoughts on the uninstall reinstall idea?
Your completed return is in the *.tax2019 data file. That's what you will need if you ever need to amend your 2019 return, make PDF copies, and also to transfer 2019 data into your 2020 return next year. If your *.tax2019 data is in the default location, it will be in the \Documents\TurboTax folder. An uninstall shouldn't remove that folder, but I would make a backup copy of the *.tax2019 data file somewhere anyway in case something goes wrong, such as on a thumb drive, CD-R, etc. You should be making a backup copy of it anyway. I even save a backup copy of the data file after each TurboTax session when I'm working on my return--just in case something happens to the one on my computer--after seeing some of the stories in this forum.
If you have other years of *.taxYYYY data files and/or tax PDFs stored on your computer, you may wish to make backup copies of those as well.
NOTE: Remember all tax data files and tax PDF files are very sensitive files, since they contain your personal ID info, financial data, and possibly bank account numbers, etc. Be sure to store them safely and securely to guard against computer theft, hacking, etc.
