@mikelambeth wrote:
I got a new license code and it will let me open my last worked in return but I can’t make changes. I don’t understand their problem. Is the DISK the problem ? Does the software downloads work properly?
What OS? Windows or Mac? And are you using Windows 7 by any chance? A recent update has caused some problems on Windows 7.
"Is the disk the problem?"
It shouldn't be at this point, if you have gone through several updates previously and successfully. However, if one had to reinstall, be aware that the CD is always Release 1. While any current download from one's Online account should be the latest release. If you had to reinstall, I'd ask Customer Support to furnish the download file if it's not in your account so you'd have a much later version.
Also, if you're using Windows, try a repair to see if that makes any difference. It's easy to try.
FAQ: How to repair TurboTax in Windows
https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-w...
