@ heartwhisperer wrote:
Compatibility was set to Win 7. Taxes have been filed and accepted but program will not let me save a .pdf or even print a copy. Have used TT flawlessly since 1998. There's a bug somewhere in a recent update. Should be an interesting conversation with IRS when I can't produce a copy of my return if I was audited. Plus, I have some carry-forwards for 2020 that I won't be able to access unless I completely redo my 2019 taxes.
The compatibility/administrator workaround has worked for several users in this and other threads. It's not clear why you are still having a problem. A quick thing to try is to see if running a "repair" makes any difference.
FAQ: How to repair TurboTax in Windows:
https://ttlc.intuit.com/community/bugs-and-error-messages/help/how-to-repair-turbotax-in-microsoft-w...
Otherwise, here's how to speak to TurboTax Support for assistance.
Support hours are 5AM-5PM Pacific (8AM-8PM Eastern), Mon-Fri
You can use this contact form to get a phone number:
https://support.turbotax.intuit.com/contact
