@ Kenny20 wrote:
Same problem. I kept getting an "Unknown Hard Error" then it would shut down. I also tried uninstalling and reinstalling to run the original CD version but it forced me to update the software and its the same problem. Everything was fine until the update this afternoon (5/25/20).
Since you said "same problem", I assume you are using Windows 7.
Close TurboTax.
Then do not open Turbotax yet. First, RIGHT CLICK on TurboTax icon.
In the popup click Properties.
Then click to open Compatibility tab.
Then place a checkmark next to "Run this program in compatibility mode for:
and select Windows 7 from drop down menu.
That might resolve it for some, while others may have to take the additional next step below:
Some users, however, have said they have to also do the following in addition to the above:
Near the bottom of the box, place a checkmark next to "Run this program as an administrator"
Then click OK to save.
So you could try it without and with the "Run as administrator" if you wish. I don't know why some do and some don't. Maybe it has to do with the way it was installed (with or without administrator privilege), and perhaps folks who don't have to place the checkmark are using it in a Windows user account that has administrator privileges already.
Here's a FAQ about administrator rights in TurboTax.
FAQ: Administrator rights in TurboTax for Windows
https://ttlc.intuit.com/community/troubleshooting/help/administrator-rights-in-windows-7-8-and-10/01...
