If your "Transmit My Returns Now" button is not working due to a CAPTCHA not appearing (where you need to check the box "I am not a robot."), follow these steps:
- First, simply refresh the page in your browser and see if that changes anything.
- If not, then log out and clear your browser Internet cache (click here for instructions to clear your cache).
- Close the browser and reopen it.
- Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear (click here for instructions to allow cookies and pop-ups).
- Log in and try again.
- If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
- Log in with the private window (again making sure cookies are allowed) and try the efile again.
If that doesn't work, see if a different browser (with cookies allowed) will solve it.
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