@lopez-post wrote:
Thanks, to clarify any confusion: the problem is that the 2019 Turbotax premier online does NOT provide an interview for bad debt so it never gets the right information it needs to print out or to efile to IRS.
I think you are correct. I created a test account for online Premier and while the "Tools", search topics indeed has a "bad debt, non-business" entry, and it does take you to the investment interview, there is no choice (that I can find) for the bad debt once you get there.
I suggest calling TurboTax support on Tuesday (after the holiday) and present the issue to them.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
(Note that phone support is for paying customers only. There is no phone support for Free Customers.)
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
