@macuser_22 That is simply not what shows up in turbotax 2019 premier online. Regardless of whether I follow your steps or any other steps I've read, the screen I posted is the one that finally shows.
Turbotax 2019 premier online edition always takes you to this question:
"OK, what type of investments did you sell?"
Then it presents a choice of Stocks etc. (i.e. 1099B's etc), or Other. Selecting "Other" takes you to the screen I showed. (Selecting Stocks does not help either). I tried every permutation. There is no "bad debt interview" screen in the online 2019 premier version.
I assume you're using a CD version, or a version other than Turbotax 2019 premier online. What version are you using?
