I am a Data Analyst with many years of system development experience. I am used to testing systems, identifying bugs, and finding ways to recreate the issues for analysis. In the past years, TurboTax has been very responsive if I called in with an issue. Unfortunately now saying "Windows 7" seems to have an automatic response of "No Support". It will scare away some callers. Problem is they sold it as a product that can run on Windows 7 - they legally can not drop support abruptly. They can phase it out, but it has to me announced in advanced and their are strict legal guidelines that must be adhered to. Saying we are no longer supported just because they broke the application is not within the guidelines of the law.
I have offered to work with them as I have done in the past. I am happy to screenshare again and let them run local debugging tools. That helps everybody. Blindly turning customers away helps no one.
