I have been using TurboTax on my Windows 7 fine until today. Absolutely no issues earlier. It installed an update today and now it crashes as I update various information:
Donations - on screen entering amount
Review Rental Property Income - previously entered, reviewed many times before. Now just choosing to work on it causes and immediate exit.
I was able to enter a couple of items in other areas:
Personal Deductions: Property Taxes
Personal deductions: Auto Registration Fees
I am finding that I can not work on anything else at the moment.
This is unacceptable for the expensive Home and Business 2019 Package to be rendered broken like this.
PUA payments in some cases are dependent upon us filing taxes within 21 days (no - the July 15 deadline does not apply for PUA determination).
Turbotax is not only impacting my Tax refund but PUA payments in the middle of a pandemic economic crisis. Proper quality engineering controls and testing SHOULD prevent this from ever impacting users in such a catastrophic manner. If you have a lot of users reporting this as an issue, you pull the updates to prevent further damage to customers.
I even tried starting the tax return over - but it keeps on crashing.
If this doesn't get fixed quickly, I plan to report this as a PUA payment problem at the next Virtual TownHall with our Senate and House of Representatives members. If it is affecting your PUA, I would highly advise you do the same. Our have specifically asked for this information as they are trying to ensure the constituents get timely PUA payments in full.
