@ Justsmyl This is mainly a user community forum. I'm a fellow user. A few TurboTax support agents post in this forum.
I can't help you with the activation issue and don't know why you are experiencing it. But in any case, you shouldn't have to pay for 2 CD's. You can get a refund at least for one of the purchases using the online form below under the 60-day unconditional satisfaction guarantee.
https://support.turbotax.intuit.com/forms/refund-request.jsp
Also, the CD will always be Release 1 which came out in November 2019, while the download file is the most current release. If you have to reinstall in the future, I would do it from a newly downloaded installation file, not the CD. If you don't have a download installation file, ask Support to place one in your account.
