@yrn,
Thank you so much for posting. I have applied your excellent instructions and have not had a single crash though I haven't used TT for more than a few minutes since. I am cautiously optimistic that the issue is solved. Who knew that it could be that simple? I had considered trying to roll back to a previous restore point, going to H&R Block, upgrading my laptop to Windows 10 (I'll have to eventually), or buying a new win 10 machine but didn't really like any of those options. I'm very grateful that you were patient enough to work with TT support, that you got someone caring and competent enough to get a viable solution, and that you posted what you learned to help others like myself.
