I have the same problem + related. There is a way to go to IRS.GOV and get more info. For me it would not let me e file my 2019 since they had no 2018 AGI. By phone Turbotax help told me to enter zero for my 2018 agi. Waiting for next info. I doubt if this helps, sent anyway. Good luck. I have been trying for 5 months, filed by paper 3 times with no response to any of it. ML
