Sorry for the late response, I actually wasn't paying attention to responses. I'll do a couple things... I'll pull up my parents return and try to recreate the CSR had me do; also, I'll see if I can get the name of the woman who helped me. I'm completely baffled that this fix isn't available to all CSR's in their help system. My parents returns for State and Fed went through and were accepted and processed. I'll try to get back to you tomorrow with some additional information. I know how frustrated I was when this happened, hopefully, I can get you pointed in the right direction.
