Hello vhinch16!
Some customers are experiencing a request to reset their password every time they attempt to log in to TurboTax Online.
In many cases this is occurring because an incorrect user id is being used to attempt to login. This is occurring because your browser remembers certain information and as you begin to type your user id it pre-fills the incorrect user id. Please try the steps below to determine if this is what is causing the password reset.
- Go to the Login screen on TurboTax.com and select the I forgot my User ID or password option to sign back into your account.
- Once you successfully reset your password and get logged into your account select My Account > Account Settings.
- Once in account settings select Profile and verify your User ID
- Once you have verified the correct User ID then that is what you will want to enter each time you go to log in.
Often times some customers may be entering their e-mail address as the user ID may be the same just without @gmail.com for example. Hope this information will resolve your issue! Best regards and thank you for using TurboTax!
