Get your taxes done using TurboTax

@ghoshsp  wrote:  " I having problems and I do not see any help coming from your side!!!"

 

This is the first posting that I see from you in this user community forum, at least under that profile name.

 

This is a public Internet forum.  For your privacy and security, you should not post any personal information such as phone numbers here in this public forum.  Luckily, it looks like the forum privacy filter has automatically removed them (from what I can tell.)

 

You didn't say what error you are getting, so I'll have to guess.  Is it this?

 

601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number.

 

If you have a phone number listed in your Intuit Account settings, then you must make sure you use a valid 10-digit USA phone number in both your Intuit Account settings and in your return My Info section.

 

If that's the error you are getting, see if this FAQ helps:

https://ttlc.intuit.com/community/bugs-and-error-messages/help/why-am-i-getting-601errv-5-custhdr-17...

 

Also dee this answer by TurboTax DawnC in the thread linked below, who says not to use a number like Google Voice, Skype, etc.  in the Intuit Account settings, at least not until after you successfully efile.   She also says it might be possible to leave the phone number blank in the Intuit Account settings.   You can put the problem USA phone number back in your Intuit Account settings later.

 

https://ttlc.intuit.com/community/taxes/discussion/re-i-try-efile-but-i-get-message-invalid-sms-numb...

 

Also see this other thread with other out-of-country users with that particular error message, who were able to correct the error.  If you have trouble, post there and they can probably help you.

 

https://ttlc.intuit.com/community/taxes/discussion/my-federal-e-file-is-not-going-through-i-m-given-...