Yet another preparer giving misinformation to the consumer. THREE-YEARS PRIOR taxes CAN BE E-FILED BUT ONLY THROUGH A LICENSED AUTHORIZED E-FILE PROVIDER PER THE IRS WEBSITE. THE IRS HAS A DATABASE OF PROVIDERS WHO CAN E-FILE 2017, 2018 AND 2019. TELLING CONSUMERS THAT BACK TAXES MUST BE MAILED IS A TERRIBLE MISTAKE AS MAILING CAUSES SIGNIFICANT DELAYS. ESPECIALLY WITH THE PANDEMIC. HR BLOCK TAX PRO AND OTHERS OFFER E-FILE FOR PRIOR THREE-YEARS. JUST BECAUSE TURBO DOESN'T OFFER E-FILING FOR PRIOR YEARS IS NO REASON TO PROVIDE MISINFORMATION. PLEASE VERIFY AND UPDATE THE CUSTOMER. THANKS!
