The IRS stopped processing paper work some time ago and apparently stopped before they finished processing your return. TurboTax gets no information about the status of returns. What does the IRS tracking web site show?
https://www.irs.gov/refunds
The IRS is currently not taking phone calls so there is no way to contact them. Since it has been so long, you might try using the Taxpayer Advocate Service for help: https://www.irs.gov/taxpayer-advocate
