Hello,
I am trying to open 2018 software, using windows 10. Everytime I try to open the program it states program is not found at the location. Have uninstalled program numerous times and reinstalled. Worked with customer service of for over 2 hours so far. They sent me code for downloading the software. I uninstalled previous version and then reinstalled. Did not work. Tried 2x. And yes, I turned off all my antivirus and firewall protection when I did reinstall.
I am not sure why it is not able to open itself right after installing - I am not changing the default install location. The file itself seems fine, at least to the point that TurboTax 2019 is able to grab the previous years data to autopopulate fields.
This is a huge headache for me. I have spent about 10 hours trying to fix this, myself, twice with Intuit support, plus hiring outside tech person. I have to get my profit loss statement in order to file for PPP loan. If I do not get it, I will have to close down my business. Asked IRS to send me copy of my return but they said it might take up to 3 months to get to me.
Thanks for any help you can provide. My wife is about to divorce me for not submitting the loan application
