transmission failed

Your transmission didn't go through
We could not e-file your return for the following reason:
Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

I had the following chats starting yesterday:

Thu 5:15 PM

After getting send return, TT failed, it sent me into a closed loop I can't get out of. Now I have been trying to fix this for 2 hours. I can't get online help. Would it help if I explain in detail?

After getting finished and ready to send return, TT failed, it sent me into a closed loop I can't get out of. Now I have been trying to fix this for 2 hours. I can't get online help. Would it help if I explain in detail?

Hello Rick

I would be happy to assist. If you could provide more details it would allow me to assist you better.

~Heather

I have already cleared cookies and cache.

Where are you in the program? Are you trying to send the return?

~Heather

Ok thank you. I get to the point after paying when I select continue to send return but instead I get sent to a page asking me to update my data for the extra MAX service. I think it said something about state information. I go through the data and it is all correct - nothing is indicated as missing (by the way as the data shows I live in Mexico). Select continue. TT takes me to "income" - we already did that. However I go through the whole list - twice now - and I get back in the same loop.

I have already deleted cookies and cache and restarted twice.

I have already paid TT $110.00

Are you there?

Heather, are you there? So far I have spent 2+ stupid hours trying to solve this, please tell me that you did not abandoned me.

That was 2 hours after I finished entering data and paying for your service.

I guess Heather dumped me.

my email is [email address removed]

Here is my story again. I get close to finishing to the point after paying TurboTax when I select "Get ready to save and file your returns", but instead I get sent to "Next, let's get you set up for MAX BENEFITS. Oops, it looks like we're missing some of your personal information like state and zip. You can go back to My Info and add that information now." I select "go to My Info". I go through the data and it is all correct - nothing is indicated as missing (by the way as the data correctly shows I live in Mexico). Select continue. TT takes me to: "Let's get some info about your 2019 income" - we already did that. However I go through the whole list - three times now - and I get back in the same loop.

I have already deleted cookies and cache and restarted twice. I have paid TT $110.00.

Help

Hello

TurboTax?

No answer

9:55 AM

Yesterday I got close to finishing to the point after paying TurboTax when I selected "Get ready to save and file your returns", but instead I get sent to "Next, let's get you set up for MAX BENEFITS. Oops, it looks like we're missing some of your personal information like state and zip. You can go back to My Info and add that information now." I selected "go to My Info". I go through the data and it is all correct - nothing is indicated as missing (by the way as the data correctly shows I live in Mexico). Selected continue. TT takes me to: "Let's get some info about your 2019 income" - we already did that. However I went through the whole list - three times now - and I got back in the same loop.

I had already deleted cookies and cache and restarted twice. I have paid TT $110.00.

Hello Rick,

MAX Benefits includes a service called IDNotify, which requires a US address to register. That is most likely what is causing you to see this loop of prompts.

The known work-around for this issue is to put in a US address for the screen asking you to set up your MAX benefits, and then to go back after you get past it and change your address back.

I apologize for any inconvenience!

- Abigail

Thank you Abigail. I am pretty disappointed with TT this year after many years of use.

Hello Rick,

I'm sorry to hear that you've had a poor experience! Please let us know if you run into any other issues or if you have any questions!

- Abigail

Abigail, I follow your instructions and it seemed to work but then at the point of transmission I got this message: Your transmission didn't go through

We could not e-file your return for the following reason:

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Intuit Turbo Real Money Talk Community

ttlc.intuit.com

What is SMS?

Can I cancel this process and get my money back?

Abigail, I made a copy of the tax return. Should I send it by mail? Or, can I go back and choose mail?

Abigail, are you gone?

Hello

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