Get your taxes done using TurboTax

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@Anonymous wrote:

@PLNADLER   If you have to do this, it is obvious an apple issue.  Why would TurboTax not work on the same PC if it were a TurboTax issue?   The new Catalina has caused issues for a lot of software and Apple always says they do not handle issues with 3rd party software .. If this were a PC and you called Dell, they would have tried to fix the issue.  Unfortunately, Apple Tech Support can't help with anything but Apple even when their upgrades cause the issue. 

 

I am glad it worked for you, but having to create a new user is ridiculous.  Apple should try to figure out why it didn't work on your current user.

 

That is one of the solutions for this issue and I am glad it worked for you.  I need to find our from Apple why this works with a new user on the same MAC but not on the current MAC.  It is obviously a MAC issue.

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I agree.

A bit of history. 

When Apple released OSX 10.13.3 (High Serra) in 2018, suddenly TurboTax 2014 & 2015 crashed when opened.   They ran fine with 10.13.2.

The crash was due to a Apple change to a *Apple* java scrip interpreter function within the Apple OS.   When  it tried to read a java script in the TurboTax application structure that was complied using Apples developer package that called the function the Apple function crashed, not TurboTax.    Apple offered no support or help whatsoever to TurboTax or TurboTax users.   TurboTax developers eventually wrote a Unix shell script to remove that java script from TurboTax since it was not critical to be there. TurboTax could not issue an update to fix the problem because it is impossible to update if the application cannot run at all.

So much for Apple breaking things then then doing nothing about it - nothing new.

(I have been a Mac user for many years and have done Mac support and repair for a local school, but I have lost a lot of respect for Apple and Apple support for Apple caused problems.)