@ Alline
So did you choose to actually switch to the Free File Program, started to continue your return there, and ended up not being eligible? Or did it say you were ineligible before you started using it?
The following assumes you were using the same account (same User ID) at both the original TurboTax Online site and at the TurboTax IRS Free File Program site.
If you did not actually accept the switch offer when prompted or were ineligible right off the bat, and thus never actually started working on a TurboTax IRS Free File return, then try this first:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it.
- Then try to log into your Online account at the Online TurboTax website.
- Does that put you back in your original product, or does it put you back in the TurboTax IRS Free File Program?
- If that worked, then you've accomplished your goal.
If that was unsuccessful, and it keeps putting you back in the IRS Free File Program, here's what another user reported worked for him:
- First log out of all Intuit accounts.
- Delete your browser Internet cache and any Intuit-related cookies.
- Close your browser and reopen it.
- Go to https://turbotax.intuit.com/personal-taxes/compare/online/
- When you arrive there, do NOT sign in yet.
- Choose the product you want like you hadn't even started a return before, and click on "Start for Free".
- It will ask how you did your taxes last year. Say "TurboTax", and then it will ask you to sign in.
- When you log in, it may recognize you were using the IRS Free File Program and should ask you if you want to switch to a TurboTax commercial product and not use the IRS Free File Program anymore. Say "yes".
- Hopefully, that will put you back in regular Online TurboTax while keeping your originally-entered info.
Source:
User "OpFor" comments in this thread:
https://ttlc.intuit.com/community/taxes/discussion/re-i-don-t-qualify-for-free-file-this-year-as-it-...
