I started with the free Turbo Tax program, upgraded to the next level when prompted. Had some questions, spoke to expert, was told that I probably qualified for free-file. Went to free file and was told I was ineligible. Attempted to get back to Turbo tax, ready to upgrade, but I cannot access anything through Turbo tax except the Intuit free file information which is directing me to the IRS gov. PLEASE HELP ME GET BAC
