The manual update doesn't work. It says Turbotax isn't installed, even though it is.
I am in the endless loop. Return says several forms need updates. I check the updates list and all of them are available. Yet when I run the "Check for Updates" it says I am up to date. i haven't even tried yet to do State returns but assume that will also be a problem.
I have tried uninstall and reinstall, troubleshooting, Administrator, cache clearing, installing on a different computer, and nothing works.
I spend several hundred dollars every year on Turbotax products. I average 8 state returns and those are NOT cheap. I expect this to work and that I will not have to be an IT expert to fix it. This problem has NEVER occurred in past years and I have been a TT customer for 20+ years.
Should I call and demand a new key or whatever you call the license thing? I have other work to do and can't be wasting hours trying to get your stupid software to function as promised.
