sorry to hear that.
It appears that customer support to Intuit means Go Figure Out Any Problems By Yourself.
I called their 800 number and was on hold about 15 minutes. The connection was terrible and after about five minutes, the connection dropped. The woman never tried to call back and didn't follow up with an email either. Guess that is an indication of how valuable they see my business. They were in a much bigger hurry this year than they were last year to get their payment out of me. If you haven't paid them, I'd suggest you find an alternative provider. If you already did pay, then try the 1800 number and keep pushing them to fix this obvious software glitch.
If you duckduckgo.com search alternatives to turbotax, you'll get an entire list. Search out the best one and try that. This is what I will be doing next year.
Intuit fails at customer service.
