Here is what worked for me after weeks of getting the message "your information does not match our records.
I entered my social security number with dashes.
I looked up my standardized address on usps. I put in the street address exactly as it was listed there, it was in all caps. The zip code exactly as it was listed there with 5 digits then a dash and the 4 digit end on the zip code.
IT WORKED! After 2 weeks of being locked out I was able to enter my info for my bank account, and my tax return info.
I hope this helps others that are getting the message that "your information does not match our records".
