I was having the same exact problem. It's specifically the SS # they keep having a problem with and nowhere on their site do they specify if we are to add dashes or not. I had been trying for WEEKS.
FINALLY, I combined what was said by 2 different posters on this thread... I was on my 3rd try, and I made sure to enter the dashes between the numbers in my Social Security Number.
For the address, I entered it according to the USPS link Zip Code Lookup link provided.
Finally got the answer that I'll get my check mailed on May 1st. Wasn't given an option to do Direct Deposit. Oh, well... but at least I have an answer.
