@Prince2 -
please look at the tax form tax was generated and where you child is listed. WAY OVER to the right is a box that is checked. What is the heading above the box that is checked? is it "child tax credit" or "other dependent tax credit"
if child tax credit, the IRS made a mistake
if 'other dependent tax credit' , there is something you did when you filled out the form that caused the $500 not to be paid. Respond back if this is the case and we can go from there.
how old are your children? any born in 2019? any over the age of 16?
