Thank you,
I've already tried calling over the phone and got stuck on a loop with a machine.
I have paid for my TurboTax filing every year, and suddenly it is not showing up as an option for me anymore, I'm having technical issues with my tax information being submitted, and I truly cannot get in touch with anyone nor even try to upgrade my account to get in touch with anyone.
I work as head of Customer Support and User Experience at a company, and I am shocked by how blatantly impossible this product makes it to access any real support.
Please connect me with a real agent who can answer my questions now.
It is not your customer's fault if your product does not work, does not provide a solution, and also does not offer an option to upgrade to then speak with a human.
