This worked for me. Thank you!
I spent half an hour with customer support last night (on my own dime) and they didn't have a clue what the problem could be; they at first told me that it was an activation code problem and I needed to verify my code (but I was using TurboTax online, so it doesn't apply), then I was told to reset my cookies and computer (which I did not do). They wanted me to hold again (for the 4th time) while they looked for another answer. I said no thanks.
