I too am very disappointed and frustrated that TurboTax has not fixed this issue that occurs with a recently deceased spouse. I twice spoke with them but their reps could only acknowledge that it was an issue and nothing could be done except to send the IRS a paper copy. Shame on them for not correcting what has been a known issue for at least a few years. At the very least they should offer a full refund.
Following the suggestion made by others as I researched this issue online, I just successfully efiled through FreeTaxUSA. I paid 1/10 of the TurboTax price only because I wanted online chat help or else it would have been totally free to file. Prior to submission that program brought up a place to enter the AGI from last year and to enter the pins for me and my deceased husband. I suggest you try that program.
