@alex-elopez1111 wrote:
Yeah it is the same phone number. After calling it I hung up because it seemed weird that an automated response machine ask for my SSN. I'll sort it out in the morning.
Thanks again for all your help.
You're welcome. When I tested it, it first asked me I was calling about the email, then it asked me about several scenarios that might explain it, and I said "no" to each. Ultimately it asked if I wanted it to look me up by SSN and zip code to see if a return had been filed, and I said "no". Then it said it would transfer me to a specialist. When trying to do so, it said "currently closed" and provided the Mon-Fri business hours.
