I'm having the same issue. Been using the service for several years now.
Also, Turbotax, your customer service is notoriously horrendous. What you call "live support" is not actually live. It's only live during certain hours. Even then, you have to wade through a marsh of useless information on your forum because the moderators and/or tech people involved with fixing actual issues seem to be removed from the equation altogether. Instead, the forums are filled with folks just like me who have questions but never really get solid answers.
Invest in customer service and support. You desperately need it.
