Yes, I worked with another customer service agent for over an hour on Friday and we worked with her boss and we determined the reason I could not e-file my nonresident NY state return is because turbo tax does not support the e-filing of an IT-2 form. This form is required to be filed by New York (it is a summary form of my W-2s). They admitted it is a bug or a problem that has to be fixed for next year.
Also, my husband called New York because we were concerned, since on the New York return to print, there is a page that says "this return needs to be e-filed due to New York law if prepared with online software". Thankfully they said if the software does not allow you to e-file you can mail it with no penalty. But regardless it was such a mess, I went through the software at least 10 times, I have used Turbo tax for over 5 years, guess I will not be using them in the future.
