I had similar problem. I was almost done and had just paid for State efile when it crashed. I called the Help desk and their record showed that I paid for the state efile. In any case, after numerous hours talking to the help desk and tried different things, it always crashed.
I just cleaned up all *Turbo*2019* files from my computer and reinstalled. I got the "It looks like we hit a snag" message from them, too bad I sent the error report and TT crashes as usual. Will try cleaning up my computer and retrying and ignoring the error message.
