I've been using TurboTax online for something like 12 years (since it first came out online) and for the first time, this year, I bought the CD to basically "lock in the price" because the online version won't let me lock in the price until I complete my returns. I don't actually receive all my info to start my returns (let alone finish them) until April 10-15 or later (April 21 this year) so I was essentially starting from scratch. It sucked BIG time since I have had a 12-year history to work off online and now it thought I was using TT for the first time ever.
As you can guess, when it came time to sign the returns, it did NOT recognize the 5-digit PIN I used last year and did not tell me about this "AGI instead of PIN" trick because I bought the CD in January--before the whole COVID-19 crisis changed how everyone is doing everything. I really wish the update that I had the CD do before I started had included this substitution information. The LACK of it caused my return to be rejected twice and it was only by sheer luck that I noticed someone said some "Critter #2" had solved the problem. You might want to post this info in a more "findable" manner for future users. It's only April after all and people have until July to file returns. You can bet plenty will start return prep July 1st or thereabouts.
Just a suggestion from a seasoned user who got stumped by stupid stupid failures of the software to clearly communicate.
