I've used every number and the IRS web portal. I even tried acting like I need to May a payment. That's when I get a live agent. But then they tell me there is nothing they can do because it's not their department. I've seen others do as I did to change address. They seem to be able to do that. But then she gave me the help desk number. They just hang up after recording to. She tried telling me if I didn't have what they needed to register and it keeps locking me out even though I know my information, to keep clicking on the link til it opens up and if it doesn't, it will act as if you don't know or have the information, it will let you in. Well she was wrong. I need someone live a.s.a.p to respond to a 5071c letter. My times almost up due to closing and IRS portal having many flaws. Even to the Get My Payment. Another thing I have to get corrected because IRS put into an unknown account. Not sure if that account belongs to someone. I don't have a bank and if I cannot respond to letter, I lose the refund. If they knew they were shutting down offices the same day they sent out letters, they knew people couldn't respond. Should have on letters that we could respond when they open back up. In the letter it states if you do not reply in time requested we cannot process a refund. I have also called TAS as the letter has said if I haven't been able to contact IRS. They call me back. They don't set up appointments like they say in letter and when they call the do it from a private number, leave a message that's it. They say my letter isn't in their job description. They said I verified my ID with them when ii called and my phone number but they are not the ones I had to identify myself to. I needed to do that with IRS first before they could help me. It's a wild goose chase.
