Get your taxes done using TurboTax

Critter · ‎April 23, 2020

The IRS does address this in 2 FAQs ... You have until the Wed before your check is to be mailed to get DD info into the system ... hopefully the system will have your info by then... they are adding more info every day... https://www.irs.gov/coronavirus/get-my-payment-frequently-asked-questions

A couple of tricks to try ... if you are married try your spouse's info instead and make sure you enter the address EXACTLY at it appears on your tax return.

I made an electronic payment from my bank account to the IRS (includes a Direct Debit Installment Ag...

The account information used to make an electronic payment to the IRS cannot be used as the account information for the direct deposit of your payment. If we do not have bank account information for you and your payment has not been processed yet, Get My Payment will allow you to submit your bank account information once you have properly verified your identity so that you can get your EIP via direct deposit. Otherwise, we will mail your payment to address we have on file for you.

Why can't I get my payment status?

To use Get My Payment, you must first verify your identity by answering security questions. If the information you enter does not match our records multiple times, you will be locked out of Get My Payment for 24 hours for security reasons. If you are unable to verify your identity, you will not be able to use Get My Payment. No action is needed to contact the IRS.

If you verified your identity and received “Payment Status Not Available,” this means we cannot determine your eligibility for a payment at this time. This may occur for a variety of reasons, for example, if you didn’t file either a 2018 or 2019 tax return or you recently filed and the return has not been fully processed.