@ElaineS1031 - just in case anyone is following this thread (i answered you on the other one)
suggest trying these items DIRECTLY FROM your tax return,....let me know if that solves the problem
AGI is line 7 on your 2018 return and line 8B on your 2019 return
Refund is line 21a of the 2019 tax return. and line 20a for 2018
the amount you owe is line 23 on your 2019 form and line 22 on your 2018 form
