If you are a victim of ID theft reported to the IRS and the IRS has assigned a 6-digit IP PIN (Identity Protection PIN), they often send the letters with the IP PIN in late December/January. But many people don't get the letters and have to use the IP PIN Retrieval tool at the IRS website. If required to have the IP PIN, you cannot efile without it.
If you are required to have the 6-digit IP PIN, you may be able to use the IP PIN Retrieval Tool at the IRS website below:
.https://www.irs.gov/identity-theft-fraud-scams/retrieve-your-ip-pin
Also, about halfway down on that page, you'll see a special phone number for the IRS Identity Protection Specialized Unit. If they can identify you on the phone, they can postal mail an IP PIN within 21 days. Or you can phone the number if you have any questions. However, with the Coronavirus situation, I don't know it that office is even open. The regular IRS call centers are closed, but since that's a smaller specialized unit, it's possible it might still be open. It can't hurt to try if you need to speak to someone in that department.
