If you can't get your transcript online then forget about it. The system is jacked. I tried and got the same response so I called and they praddled off stuff about no staff then COVID 19 before the hung up in my face. The whole thing was automated too.
Your just going to have to wait until this virus thing is finished and file for an extention to be safe cause they will charge you no matter that the reason you couldn't do your sltaxes was because of them.
