It's very simple.  Just go here and enter the requested info.  Only the IRS can tell you how your refund is going:

https://sa.www4.irs.gov/irfof/lang/en/irfofgetstatus.jsp

Filing online has nothing to do with your charge for support.  Using the free version does not offer you free telephone support.

The IRS has no information about your state return or refund.