Had the same problems and frustrations. Called support desk twice with limited success. Finally was able to get around the problem by using two approaches: (a) ask the support team to email you the patch they created as a workaround (perrelsuperpatch), and (b) for whatever reason the patch and submission process require you to be hard wired to your router to function properly. Yes, I know that sounds unorthodox but the second support team member I was speaking with stated she has had some success with connecting via an Ethernet cord directly to the router and when I tried it (after working wireless without success) the state and federal filings finally went through.
This is not a permanent fix as I had to go through the same process for each of the filings I wanted to submit (son and daughter returns as well). Even after downloading and running the patch to get the first filing to go through I had to repeat the process for each filing (run the download again and be connected via the Ethernet cord) to get the software to file the returns.
Hope that helps others.
