This is mostly a user community forum, so nothing account-specific can be handled here. For any billing issues you would need to contact the people at TurboTax Support by phone.
Use the link below to be assigned a phone number. You will be presented a short form to fill out first. There's no need to do it when they are closed, since a phone number will not be presented outside business hours. This time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days/week.
In the question line you can enter billing issue (without quotes.)
https://support.turbotax.intuit.com/contact
