@jlaird04 The following is from the IRS.
You didn't get a federal tax refund in 2018 or 2019
Even if you filed your 2018 or 2019 taxes electronically, that doesn't mean the IRS can direct-deposit the money into your bank account. You must have also received a refund in those years via direct deposit to get the money delivered automatically.
The IRS is not using bank account information it may have used to withdraw from your account if you owed money.
The IRS app Get Your Payment is have issues right now. Since it updates only once a day, maybe try to enter your bank information tomorrow or next day.
